What tenancy contract periods are available?
Tenancy periods are now assured periodic. There is neither a minimum nor a maximum term. Other than what is defined by notice periods.
How long does it take to receive back my deposit?
Providing there are no disputes over deposit claims relating to rent arrears or damages, then you should receive your deposit back after approximately two weeks. Where deposits are taken into [...]
Where is my deposit kept?
All tenants' deposits are deposited and registered with the DPS Deposit Protection Scheme details of which can be found here The DPS
What if I lock myself out of my property?
Randalls keep a set of keys to each property and should you need to borrow the keys because you have locked yourself out, that is not a problem. However this [...]
Can I move someone else into the property with me?
The tenancy agreement is a contract and allows only for the people named to reside in the property only.
What happens if there is an emergency?
Randalls have an emergency contact number: 07860 189059. Please note this number is for emergency use only and not for general enquiries.
How do I make a complaint.
Randalls Property Agents are members of the Property Ombudsman and operate a complaints procedure. Should you wish to make a formal complaint then please do so in writing or email [...]
What safety checks are required for tenanted properties?
Currently all residential properties require an annual gas safety check and a biannual Legionella check. PAT testing for electrical items is not a requirement but is recommended in order to [...]
How much notice does a tenant need to give if they want to leave?
A tenant is required to give two months' notice at the rent due date to vacate a property. This is the same for landlords; two months' notice is required.
How often do Randalls check the properties they manage?
Randalls manages properties, which are checked every three months. A report is provided to the landlord, and feedback and guidance are also provided to the tenants.
