Property Letting

Property Letting2024-04-24T15:10:03+00:00

Property Letting Service

Randalls specialise in property letting and management. Owned and run by experienced property professionals who are themselves landlords, Randalls have a thorough knowledge of the local lettings market and take pride in the unique relationships they have with their landlords – which only an independent agent can create. With Randalls you can expect:

  • Professionally researched, realistic property valuations.

  • A thorough knowledge of the local area.

  • A choice of management services.

  • Competitive fees and commissions.

How do I make a complaint.2024-03-19T17:17:29+00:00

Randalls Property Agents are members of the Property Ombudsman and operate a complaints procedure. Should you wish to make a formal complaint then please do so in writing or email to

What safety checks are required for tenanted properties?2024-03-19T17:18:03+00:00

Currently all residential properties require an annual gas safety check and a biannual Legionella check. PAT testing for electrical items is not a requirement but is recommended in order to protect the landlord.

What is required in order to market my property?2024-03-16T15:58:12+00:00

All residential properties require an EPC Energy Performance Certificate in order to be marketed for letting and a current gas safety certificate. Legionella risk assessments are needed as well as smoke and Carbon Monoxide detectors if applicable.

I’m looking to make a property investment – can Randalls help me?2024-03-16T15:57:19+00:00

Absolutely yes. Randalls can provide free independent advice on buying a property, too. Advice on the area, type of property, yield and comparisons will help you to buy the right property.

How soon do I receive the rent after the tenant has paid?2024-03-16T15:56:08+00:00

Received rents that have cleared bank processing are paid to landlords within 48 hours of receipt. Generally it will be the same day and the 48 hour period is simply to cover issues surrounding internet connectivity, a disruption in banking services or reasons outside Randall’s control.

How much notice does a tenant need to give if they want to leave?2024-03-19T17:18:27+00:00

A tenant is required to give one month’s notice at the rent due date to vacate a property provided they are not currently in a set-term contract. If, for example, the tenant is in a six-month contract, they will be required to give notice on or before the date of month five’s rent collection. This is the same for landlords in every sense except that two months’ notice is required.

Why can I not hold onto a tenant’s deposit?2024-03-16T15:54:25+00:00

Government legislation states that neither landlords nor agents can hold onto a tenant’s deposit without protecting it. A few different protection schemes exist, and Randalls currently uses the DPS Deposit Protection Scheme.

How often do Randalls check the properties they manage?2024-03-19T17:18:46+00:00

Randalls manages properties, which are checked every three months. A report is provided to the landlord, and feedback and guidance are also provided to the tenants.

What will Randalls do if the tenant stops paying the rent?2024-03-16T15:52:11+00:00

Randalls Property Agents use a very thorough referencing system to vet and assess new applicants. Landlord’s reference, employer’s reference, credit checks and affordability are all checked in advance of any new tenancy. However in the event a tenant stops paying the rent Randalls will engage with the tenant immediately to assess the reasons and find a solution. If no solution can be found the necessary process, depending on circumstances will begin to evict the tenant from the property and pursue the rent arrears. Secondly, if the property was covered by a rent protection policy then that policy would cover the rent not being paid – this is recommended. A rent protection policy is included for free to all landlords using the Randalls Premium Managed Service.

How much does using an agent cost?2024-03-16T15:34:43+00:00

This depends on the level of service you require. Randalls has four different service levels for landlords, and a side-by-side comparison can be found here

Why use an agent to manage my property?2024-03-16T15:40:52+00:00

Legislation surrounding property letting is changing all the time and becoming more accountable. Deposit protection, safety checks such as gas and Legionella and tenant affordability are all covered by law. Agents have a network of qualified and assured contractors to draw upon and access to resources that are not available to an independent landlord.

Randalls offer more ways to let your property

Whether Randalls fully manage, part manage, rent collection of let only your property all include the following services:

  • Legislation and news updates (email subscription required)

  • A review on how best to present your property

  • Marketing on the main property portals

  • The assurance of using an Ombudsman registered company

  • Local and national marketing

  • A local agent with a local office

Fully Managed:

This option includes everything you would expect from instructing a lettings agent to manage your property. Starting with:

  • Formally introduce Randalls and start the relationship

  • See how best to achieve the potential of the property

  • Provide all the marketing research we have already done for you

  • Answer any questions you may have

  • Help you decide which management service suits you

Let Only:

With the Randalls Let Only service, Randalls market the property, find suitable applicants and carry out accompanied viewings and arrange the references, checks and contracts. Starting with:

  • Formally introduce Randalls and start the relationship

  • See how best to achieve the potential of the property

  • Provide all the marketing research we have already done for you

  • Answer any questions you may have

Service Let Only Rent Collection Fully Managed Premium Managed
Fee 9.6% (inc vat) x 6 Months Rent 12% (inc vat) Per Month 14.4% (inc vat) Per Month 18% (inc vat) Per Month
Free Valuation
Comprehensive marketing
Filtering applicants
Accompanied viewings
Tenant referencing (Employer, Landlord and financial)
Contracts & setup fee £300 inc £300 inc £300 inc £300 inc
Detailed photographic inventory POA POA POA POA
Transfer of utilities
Biannual inspections
Managing tenant check-out £75 inc
Legislation updates (newsletter)
Gas/Electric/Legionella compiance
Key holding service
Rent collection and processing 1st Month
Contractors’ bills and payments
Deposit Protection
Damages claims from deposit £45 inc £45 inc
Overdue rent management
Court claims preparation £250 inc £200 inc £100 inc
Maintenance instruction and management
Attendance visits* £54 inc £54 inc
Rental income protection insurance POA POA POA


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