What tenancy contract periods are available?2024-03-19T17:39:33+00:00

The vast majority of tenancies have a minimum 6 month contract. After that period the contract can continue to roll month to month or a new 6 month term can be arranged. In some circumstances landlords may accept an initial 12 month tenancy contract.

How long does it take to receive back my deposit?2024-03-19T17:37:10+00:00

Providing there are no disputes over deposit claims relating to rent arrears or damages, then you should receive your deposit back after approximately two weeks. Where deposits are taken into dispute or arbitration the process can last 4 to 8 weeks.

Where is my deposit kept?2024-03-19T17:35:06+00:00

All tenants’ deposits are deposited and registered with the DPS Deposit Protection Scheme details of which can be found here The DPS

What if I lock myself out of my property?2024-03-19T17:33:17+00:00

Randalls keep a set of keys to each property and should you need to borrow the keys because you have locked yourself out, that is not a problem. However this can only be guaranteed during normal business hours, and in the event you lock yourself out at a time where no one from Randalls can attend the office, then it is the tenant’s responsibility to arrange and cover the costs of a locksmith.

Can I move someone else into the property with me?2024-03-19T17:31:51+00:00

The tenancy agreement is a contract and allows only for the people named to reside in the property only.

What happens if there is an emergency?2024-03-19T17:29:41+00:00

Randalls have an emergency contact number: 07860 189059. Please note this number is for emergency use only and not for general enquiries.

How do I make a complaint.2024-03-19T17:17:29+00:00

Randalls Property Agents are members of the Property Ombudsman and operate a complaints procedure. Should you wish to make a formal complaint then please do so in writing or email to

If I make an offer will the vendor take the property off the market?2024-03-16T16:05:51+00:00

It is the vendor’s decision as to whether or not they take their property off the market on receipt of an offer. Any request to do so from a buyer is best accompanied with evidence to show that the funding is in place to buy the property.

What happens if I change my mind?2024-03-16T16:05:09+00:00

Provided a buyer has not entered into a buyer’s contract and/or placed a deposit there is no loss or penalty to pulling out of a property purchase.

How long does it take to buy a property?2024-03-16T16:04:13+00:00

Generally exchange after offer is 4-6 weeks. Completion is generally 2-3 weeks after exchange.

What safety checks are required for tenanted properties?2024-03-19T17:18:03+00:00

Currently all residential properties require an annual gas safety check and a biannual Legionella check. PAT testing for electrical items is not a requirement but is recommended in order to protect the landlord.

What is required in order to market my property?2024-03-16T15:58:12+00:00

All residential properties require an EPC Energy Performance Certificate in order to be marketed for letting and a current gas safety certificate. Legionella risk assessments are needed as well as smoke and Carbon Monoxide detectors if applicable.

I’m looking to make a property investment – can Randalls help me?2024-03-16T15:57:19+00:00

Absolutely yes. Randalls can provide free independent advice on buying a property, too. Advice on the area, type of property, yield and comparisons will help you to buy the right property.

How soon do I receive the rent after the tenant has paid?2024-03-16T15:56:08+00:00

Received rents that have cleared bank processing are paid to landlords within 48 hours of receipt. Generally it will be the same day and the 48 hour period is simply to cover issues surrounding internet connectivity, a disruption in banking services or reasons outside Randall’s control.

How much notice does a tenant need to give if they want to leave?2024-03-19T17:18:27+00:00

A tenant is required to give one month’s notice at the rent due date to vacate a property provided they are not currently in a set-term contract. If, for example, the tenant is in a six-month contract, they will be required to give notice on or before the date of month five’s rent collection. This is the same for landlords in every sense except that two months’ notice is required.

Why can I not hold onto a tenant’s deposit?2024-03-16T15:54:25+00:00

Government legislation states that neither landlords nor agents can hold onto a tenant’s deposit without protecting it. A few different protection schemes exist, and Randalls currently uses the DPS Deposit Protection Scheme.

How often do Randalls check the properties they manage?2024-03-19T17:18:46+00:00

Randalls manages properties, which are checked every three months. A report is provided to the landlord, and feedback and guidance are also provided to the tenants.

What will Randalls do if the tenant stops paying the rent?2024-03-16T15:52:11+00:00

Randalls Property Agents use a very thorough referencing system to vet and assess new applicants. Landlord’s reference, employer’s reference, credit checks and affordability are all checked in advance of any new tenancy. However in the event a tenant stops paying the rent Randalls will engage with the tenant immediately to assess the reasons and find a solution. If no solution can be found the necessary process, depending on circumstances will begin to evict the tenant from the property and pursue the rent arrears. Secondly, if the property was covered by a rent protection policy then that policy would cover the rent not being paid – this is recommended. A rent protection policy is included for free to all landlords using the Randalls Premium Managed Service.

How much does using an agent cost?2024-03-16T15:34:43+00:00

This depends on the level of service you require. Randalls has four different service levels for landlords, and a side-by-side comparison can be found here

Why use an agent to manage my property?2024-03-16T15:40:52+00:00

Legislation surrounding property letting is changing all the time and becoming more accountable. Deposit protection, safety checks such as gas and Legionella and tenant affordability are all covered by law. Agents have a network of qualified and assured contractors to draw upon and access to resources that are not available to an independent landlord.



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