Tenants Guide

Tenants Guide2024-03-19T17:24:00+00:00

A Tenants Guide

Randalls Property Agents represent the landlord of the property in the process of marketing and letting a property, but when managing a property the tenant’s safety, welfare and comfort are a priority. Tenant’s also have responsibilities which include the care of the property and neighbourly respect.

  • In the event of a maintenance issue where Randalls are the managing agent rather than the landlord you should contact Randalls and inform them of the issue as soon as possible.

  • As a tenant you have some responsibilities towards the property and landlord. You must give your landlord access to the property to inspect it or carry out repairs. Your landlord has to give you at least 24 hours’ notice and visit at a reasonable time of day, unless it’s an emergency and they need immediate access. You must also: take good care of the property, eg turn off the water at the mains if you’re away in cold weather; pay the agreed rent, even if repairs are needed or you’re in dispute with your landlord; pay other charges as agreed with the landlord, eg Council Tax or utility bills; repair or pay for any damage caused by you, your family or friends; only sublet a property if the tenancy agreement or your landlord allows it. Your landlord has the right to take legal action to evict you if you don’t meet your responsibilities.

As a Tenant, you are entitled to:

Live in a property that’s safe and in a good state of repair

Have your deposit protected by a government approved depsoit protection scheme

Challenge excessively high charges and a right to a formal complaints proceedure

The right to know who your landlord is and how if necessary to contact them

Live in the property undisturbed and know that the property is safe

See an Energy Performance Certificate for the property indicating potential energy costs

Be protected from unfair eviction and unfair rent for the duration of the tenancy

Have a written agreement if you have a fixed-term tenancy of more than 3 years

Tenants Fees

Item/Service Fee/Schedule
Holding deposit 1 weeks rent
Deposit on Tenancy 5 weeks rent
Lost Key replacemt Capped at cost of replacement
Lost security device replacement Capped at cost of replacement
Variation to contract £50 including VAT
Rent arrears 3% above BOE base rate

Tenants FAQ’s

What tenancy contract periods are available?2024-03-19T17:39:33+00:00

The vast majority of tenancies have a minimum 6 month contract. After that period the contract can continue to roll month to month or a new 6 month term can be arranged. In some circumstances landlords may accept an initial 12 month tenancy contract.

How long does it take to receive back my deposit?2024-03-19T17:37:10+00:00

Providing there are no disputes over deposit claims relating to rent arrears or damages, then you should receive your deposit back after approximately two weeks. Where deposits are taken into dispute or arbitration the process can last 4 to 8 weeks.

Where is my deposit kept?2024-03-19T17:35:06+00:00

All tenants’ deposits are deposited and registered with the DPS Deposit Protection Scheme details of which can be found here The DPS

What if I lock myself out of my property?2024-03-19T17:33:17+00:00

Randalls keep a set of keys to each property and should you need to borrow the keys because you have locked yourself out, that is not a problem. However this can only be guaranteed during normal business hours, and in the event you lock yourself out at a time where no one from Randalls can attend the office, then it is the tenant’s responsibility to arrange and cover the costs of a locksmith.

Can I move someone else into the property with me?2024-03-19T17:31:51+00:00

The tenancy agreement is a contract and allows only for the people named to reside in the property only.

What happens if there is an emergency?2024-03-19T17:29:41+00:00

Randalls have an emergency contact number: 07860 189059. Please note this number is for emergency use only and not for general enquiries.

How do I make a complaint.2024-03-19T17:17:29+00:00

Randalls Property Agents are members of the Property Ombudsman and operate a complaints procedure. Should you wish to make a formal complaint then please do so in writing or email to info@randallspropertyagents.co.uk

What safety checks are required for tenanted properties?2024-03-19T17:18:03+00:00

Currently all residential properties require an annual gas safety check and a biannual Legionella check. PAT testing for electrical items is not a requirement but is recommended in order to protect the landlord.

How much notice does a tenant need to give if they want to leave?2024-03-19T17:18:27+00:00

A tenant is required to give one month’s notice at the rent due date to vacate a property provided they are not currently in a set-term contract. If, for example, the tenant is in a six-month contract, they will be required to give notice on or before the date of month five’s rent collection. This is the same for landlords in every sense except that two months’ notice is required.

How often do Randalls check the properties they manage?2024-03-19T17:18:46+00:00

Randalls manages properties, which are checked every three months. A report is provided to the landlord, and feedback and guidance are also provided to the tenants.


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