What tenancy contract periods are available?
The vast majority of tenancies have a minimum 6 month contract. After that period the contract can continue to roll month to month or a new 6 month term can [...]
How long does it take to receive back my deposit?
Providing there are no disputes over deposit claims relating to rent arrears or damages, then you should receive your deposit back after approximately two weeks. Where deposits are taken into [...]
Where is my deposit kept?
All tenants' deposits are deposited and registered with the DPS Deposit Protection Scheme details of which can be found here The DPS
What if I lock myself out of my property?
Randalls keep a set of keys to each property and should you need to borrow the keys because you have locked yourself out, that is not a problem. However this [...]
Can I move someone else into the property with me?
The tenancy agreement is a contract and allows only for the people named to reside in the property only.
What happens if there is an emergency?
Randalls have an emergency contact number: 07860 189059. Please note this number is for emergency use only and not for general enquiries.
How do I make a complaint.
Randalls Property Agents are members of the Property Ombudsman and operate a complaints procedure. Should you wish to make a formal complaint then please do so in writing or email [...]
If I make an offer will the vendor take the property off the market?
It is the vendor's decision as to whether or not they take their property off the market on receipt of an offer. Any request to do so from a buyer [...]
What happens if I change my mind?
Provided a buyer has not entered into a buyer’s contract and/or placed a deposit there is no loss or penalty to pulling out of a property purchase.
How long does it take to buy a property?
Generally exchange after offer is 4-6 weeks. Completion is generally 2-3 weeks after exchange.
