Information.
FAQ’s.
The vast majority of tenancies have a minimum 6 month contract. After that period the contract can continue to roll month to month or a new 6 month term can be arranged. In some circumstances landlords may accept an initial 12 month tenancy contract.
Providing there are no disputes over deposit claims relating to rent arrears or damages, then you should receive your deposit back after approximately two weeks. Where deposits are taken into dispute or arbitration the process can last 4 to 8 weeks.
All tenants’ deposits are deposited and registered with the DPS Deposit Protection Scheme details of which can be found here The DPS
Randalls keep a set of keys to each property and should you need to borrow the keys because you have locked yourself out, that is not a problem. However this can only be guaranteed during normal business hours, and in the event you lock yourself out at a time where no one from Randalls can attend the office, then it is the tenant’s responsibility to arrange and cover the costs of a locksmith.
The tenancy agreement is a contract and allows only for the people named to reside in the property only.
Randalls have an emergency contact number: 07860 189059. Please note this number is for emergency use only and not for general enquiries.
Randalls Property Agents are members of the Property Ombudsman and operate a complaints procedure. Should you wish to make a formal complaint then please do so in writing or email to info@randallspropertyagents.co.uk
It is the vendor’s decision as to whether or not they take their property off the market on receipt of an offer. Any request to do so from a buyer is best accompanied with evidence to show that the funding is in place to buy the property.
Provided a buyer has not entered into a buyer’s contract and/or placed a deposit there is no loss or penalty to pulling out of a property purchase.
Generally exchange after offer is 4-6 weeks. Completion is generally 2-3 weeks after exchange.
Currently all residential properties require an annual gas safety check and a biannual Legionella check. PAT testing for electrical items is not a requirement but is recommended in order to protect the landlord.
All residential properties require an EPC Energy Performance Certificate in order to be marketed for letting and a current gas safety certificate. Legionella risk assessments are needed as well as smoke and Carbon Monoxide detectors if applicable.
Absolutely yes. Randalls can provide free independent advice on buying a property, too. Advice on the area, type of property, yield and comparisons will help you to buy the right property.
Received rents that have cleared bank processing are paid to landlords within 48 hours of receipt. Generally it will be the same day and the 48 hour period is simply to cover issues surrounding internet connectivity, a disruption in banking services or reasons outside Randall’s control.
A tenant is required to give one month’s notice at the rent due date to vacate a property provided they are not currently in a set-term contract. If, for example, the tenant is in a six-month contract, they will be required to give notice on or before the date of month five’s rent collection. This is the same for landlords in every sense except that two months’ notice is required.
Government legislation states that neither landlords nor agents can hold onto a tenant’s deposit without protecting it. A few different protection schemes exist, and Randalls currently uses the DPS Deposit Protection Scheme.
Randalls manages properties, which are checked every three months. A report is provided to the landlord, and feedback and guidance are also provided to the tenants.
Randalls Property Agents use a very thorough referencing system to vet and assess new applicants. Landlord’s reference, employer’s reference, credit checks and affordability are all checked in advance of any new tenancy. However in the event a tenant stops paying the rent Randalls will engage with the tenant immediately to assess the reasons and find a solution. If no solution can be found the necessary process, depending on circumstances will begin to evict the tenant from the property and pursue the rent arrears. Secondly, if the property was covered by a rent protection policy then that policy would cover the rent not being paid – this is recommended. A rent protection policy is included for free to all landlords using the Randalls Premium Managed Service.
This depends on the level of service you require. Randalls has four different service levels for landlords, and a side-by-side comparison can be found here
Legislation surrounding property letting is changing all the time and becoming more accountable. Deposit protection, safety checks such as gas and Legionella and tenant affordability are all covered by law. Agents have a network of qualified and assured contractors to draw upon and access to resources that are not available to an independent landlord.
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