A Tenants Guide
Randalls Property Agents represent the landlord of the property in the process of marketing and letting a property, but when managing a property the tenant’s safety, welfare and comfort are a priority. Tenant’s also have responsibilities which include the care of the property and neighbourly respect.
As a Tenant, you are entitled to:
Live in a property that’s safe and in a good state of repair
Have your deposit protected by a government approved depsoit protection scheme
Challenge excessively high charges and a right to a formal complaints proceedure
The right to know who your landlord is and how if necessary to contact them
Live in the property undisturbed and know that the property is safe
See an Energy Performance Certificate for the property indicating potential energy costs
Be protected from unfair eviction and unfair rent for the duration of the tenancy
Have a written agreement if you have a fixed-term tenancy of more than 3 years
Tenants Fees
| Item/Service | Fee/Schedule |
|---|---|
| Holding deposit | 1 weeks rent |
| Deposit on Tenancy | 5 weeks rent |
| Lost Key replacemt | Capped at cost of replacement |
| Lost security device replacement | Capped at cost of replacement |
| Variation to contract | £50 including VAT |
| Rent arrears | 3% above BOE base rate |
Tenants FAQ’s
The vast majority of tenancies have a minimum 6 month contract. After that period the contract can continue to roll month to month or a new 6 month term can be arranged. In some circumstances landlords may accept an initial 12 month tenancy contract.
Providing there are no disputes over deposit claims relating to rent arrears or damages, then you should receive your deposit back after approximately two weeks. Where deposits are taken into dispute or arbitration the process can last 4 to 8 weeks.
All tenants’ deposits are deposited and registered with the DPS Deposit Protection Scheme details of which can be found here The DPS
Randalls keep a set of keys to each property and should you need to borrow the keys because you have locked yourself out, that is not a problem. However this can only be guaranteed during normal business hours, and in the event you lock yourself out at a time where no one from Randalls can attend the office, then it is the tenant’s responsibility to arrange and cover the costs of a locksmith.
The tenancy agreement is a contract and allows only for the people named to reside in the property only.
Randalls have an emergency contact number: 07860 189059. Please note this number is for emergency use only and not for general enquiries.
Randalls Property Agents are members of the Property Ombudsman and operate a complaints procedure. Should you wish to make a formal complaint then please do so in writing or email to info@randallspropertyagents.co.uk
Currently all residential properties require an annual gas safety check and a biannual Legionella check. PAT testing for electrical items is not a requirement but is recommended in order to protect the landlord.
A tenant is required to give one month’s notice at the rent due date to vacate a property provided they are not currently in a set-term contract. If, for example, the tenant is in a six-month contract, they will be required to give notice on or before the date of month five’s rent collection. This is the same for landlords in every sense except that two months’ notice is required.
Randalls manages properties, which are checked every three months. A report is provided to the landlord, and feedback and guidance are also provided to the tenants.
