Tenants FAQ's Archives - Randalls Property Agents

What tenancy contract periods are available?

By admin|2024-03-19T17:39:33+00:00March 19th, 2024|Tenants FAQ's|

The vast majority of tenancies have a minimum 6 month contract. After that period the contract can continue to roll month to month or a new 6 month term can [...]

How long does it take to receive back my deposit?

By admin|2024-03-19T17:37:10+00:00March 19th, 2024|Tenants FAQ's|

Providing there are no disputes over deposit claims relating to rent arrears or damages, then you should receive your deposit back after approximately two weeks. Where deposits are taken into [...]

Where is my deposit kept?

By admin|2024-03-19T17:35:06+00:00March 19th, 2024|Tenants FAQ's|

All tenants' deposits are deposited and registered with the DPS Deposit Protection Scheme details of which can be found here The DPS

What if I lock myself out of my property?

By admin|2024-03-19T17:33:17+00:00March 19th, 2024|Tenants FAQ's|

Randalls keep a set of keys to each property and should you need to borrow the keys because you have locked yourself out, that is not a problem. However this [...]

Can I move someone else into the property with me?

By admin|2024-03-19T17:31:51+00:00March 19th, 2024|Tenants FAQ's|

The tenancy agreement is a contract and allows only for the people named to reside in the property only.

What happens if there is an emergency?

By admin|2024-03-19T17:29:41+00:00March 19th, 2024|Tenants FAQ's|

Randalls have an emergency contact number: 07860 189059. Please note this number is for emergency use only and not for general enquiries.

How do I make a complaint.

By admin|2024-03-19T17:17:29+00:00March 16th, 2024|Buyers FAQ, Landlord FAQ, Tenants FAQ's|

Randalls Property Agents are members of the Property Ombudsman and operate a complaints procedure. Should you wish to make a formal complaint then please do so in writing or email [...]

What safety checks are required for tenanted properties?

By admin|2024-03-19T17:18:03+00:00March 16th, 2024|Landlord FAQ, Tenants FAQ's|

Currently all residential properties require an annual gas safety check and a biannual Legionella check. PAT testing for electrical items is not a requirement but is recommended in order to [...]

How much notice does a tenant need to give if they want to leave?

By admin|2024-03-19T17:18:27+00:00March 16th, 2024|Landlord FAQ, Tenants FAQ's|

A tenant is required to give one month's notice at the rent due date to vacate a property provided they are not currently in a set-term contract. If, for example, [...]

How often do Randalls check the properties they manage?

By admin|2024-03-19T17:18:46+00:00March 16th, 2024|Landlord FAQ, Tenants FAQ's|

Randalls manages properties, which are checked every three months. A report is provided to the landlord, and feedback and guidance are also provided to the tenants.

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Andrew French

2022-09-21

Twiz made my relocating to Tunbridge Wells that bit easier by clear communication and a friendly approach to me renting my new home. The process when leaving the property was also very straight forward. Use with confidence.

Pavlína Hermanová

2019-10-20

I cannot thank Randalls Agents enough. They are very very good and helpful. They have done amazing job with personal approach when I looked for a place to live. Lovely friendly people and very profesional! Highly recommended.

Anna Watkin

2019-08-21

I would highly highly recommend these estate agents! I've rented many properties over the years, and Randalls are far and away the best estate agents I've ever dealt with. They are incredibly friendly, helpful and efficient, and are great at communicating and very prompt at dealing with any issues that crop up. They make renting a joy!

Joe Kinghan

2019-07-27

Very polite and helpful staff. Made me feel completely comfortable and understanding of everything that was going on at each stage. Such a pleasure deal with them! *****

Lara Oswald

2019-04-09

By far the most professional estate agency we have encountered in the area - manager paid special attention to our search and made sure we had a very personal experience. No unnecessary spam nor were we made to feel like another number in a crowd. Twiz was amazing in arranging our new home and made sure we were happy to the very last detail. Absolutely recommend!

Giulio D'Andrea

2018-11-17

Excellent service and kind staff, efficient and the only property company that asked us what we may be looking for before showing us around.

Kat D'Andrea

2018-10-29

Great service, friendly and responsive.

Crystal

2018-10-27

Twix was very friendly and helpful, with clear explanations of the renting procedure. Highly recommend this agency to anyone.

David Llewellyn

2018-07-21

From the very beginning of searching for a property until getting the flat of our choice, I have nothing negative to say about this company. Charlotte was our estate agent, and I have never come across a nicer one. My girlfriend and I fully trusted her, felt she was friendly and very efficient. I would recommend this company to anyone.

Amy Hodgkiss

Charlotte was friendly, helpful and professional. The flats I saw with Randall’s were of a much higher quality than those with other agents. Charlotte guided us through each step of the process clearly and honestly and was always on hand to answer any queries. I would 100% recommend them to other tenants.